During the last 6 months have you or a member of your family stayed at Royal Stoke Hospital as an inpatient for over 48 hours on either, the Frail Elderly Care Unit (FEAU), Ward 75, Ward 76a, Ward 76b, Ward 79, Ward 80, or Ward 81?
As part of Royal Stoke Hospital’s work to respond to the pandemic and in collaboration with Healthwatch, we are asking you to share your experience of communication on the ward during restricted visiting by completing our survey.
The feedback you share with us via this survey will help to us to make decisions and support improvements and design new ways of working for patients who may be admitted in the future. Your feedback is very important to us.
Patients or their families/carers can complete the survey online by clicking on the link:
Healthwatch are happy to support you to complete if you prefer to contact by phone on 0800 0518371. The survey will be available for approximately 2 weeks until 7th May 2021 and will also be included in the Healthwatch Newsletter.
https //www.oc-meridian.com/uhns/completion/custom/default.aspx?slid=120&did ???? what on earth is this? I am now beginning to understand where the problems lie with the NHS, I went to a & e during August 22 problem was diagnosed, i was told come back the next day to have it sorted (sat on a bed all day then told to go home? no reason given, then called to UHNM again for an ultrasound during December 22 nothing since, so as to your question how did we do, up to yet wasted my time and money, tax payers money, so back to your question how did we do? i would say absolutely worse than useless, i still have the swelling and the pain, I am more swollen and in more pain, regards M Shaw
Hi, thank you for your comments. We have looked at the post you replied to and it dates back to April 2021. The post states that the survey closed on May 7th 2021. Apologies if you have spent time on this.
Healthwatch will still record your feedback on our database. If you are still suffering with swelling and pain, I suggest that you go back to your G.P. for help.
You may also wish to contact PALS (Patient Advice and Liaison Service) if you would like to follow up your issues with the Hospital. Here is a link to PALS at Royal Stoke Hospital. The phone number is given as 01782 676450 https://www.nhs.uk/services/service-directory/royal-stoke-university-hospital/N10866562?gsdServiceId=363
I have received a text this morning asking me how my imaging appointment went, all I will say is that the service and staff were absolutely brilliant. I had to attend for a CT scan for which I arrived early for a 19:00 hour appointment, once I had registered with the receptionist I was dealt with immediately and cannot fault the service I was afforded. My daughter works as an imaging assistant and recently did overtime after her day shift until 20:00 hours (a long 12 hour day) only for the final appointment not to show up, which is really frustrating for all the staff concerned, hence I arrived early just in case I was the last appointment.
All I can say is that the service I had was first class.
Thank you for your feedback Pete, we will log it on our database. Always good to receive compliments.